Monday, March 23, 2015


If it ain’t broke, don’t fix it. 

That adage works for things like your favorite lasagna recipe, but does it really work for an online transactional site like PayPal? I want their engineering team to be constantly upgrading security measures and improving their user interface so they never are in a position to fix anything. 

I will admit that PayPal did finally—after decades of a crappy site that looked like something designed for $500 by a self-taught web designer—retool the site. So there’s that. 


As a seller, it’s still a pain in the ass to navigate your way to saved buy buttons or to create new buttons for products or services. For providing this service, PayPal takes 3 percent for every online payment. I saw Office Space; those pennies add up every time PayPal transfers money from someone’s bank to yours. 

But the real reason to punch PayPal in the face is, as a buyer, I could be providing detailed financial information to a hacker in a remote North Korean village. Like He-Man, PayPal has the power. And they often wield it indiscriminately, locking accounts for no reason and providing terrible to nonexistent customer service. 

Do I really want to trust my checking account or credit card info to the likes of PayPal? No, but the real burn is that I have no choice in the matter. PayPal is the only game in cybertown and I have to PayPal to play.

No comments: