If it ain’t broke, don’t fix it.
That adage works for things like your favorite lasagna recipe, but does it really work for an online transactional site like PayPal? I want their engineering team to be constantly upgrading security measures and improving their user interface so they never are in a position to fix anything.
I will admit that PayPal did finally—after decades of a crappy site that looked like something designed for $500 by a self-taught web designer—retool the site. So there’s that.
As a seller, it’s still a pain in the ass to navigate your way to saved buy buttons or to create new buttons for products or services. For providing this service, PayPal takes 3 percent for every online payment. I saw Office Space; those pennies add up every time PayPal transfers money from someone’s bank to yours.
But the real reason to punch PayPal in the face is, as a buyer, I could be providing detailed financial information to a hacker in a remote North Korean village. Like He-Man, PayPal has the power. And they often wield it indiscriminately, locking accounts for no reason and providing terrible to nonexistent customer service.
Do I really want to trust my checking account or credit card info to the likes of PayPal? No, but the real burn is that I have no choice in the matter. PayPal is the only game in cybertown and I have to PayPal to play.